Effective Date: June 14, 2026
These Terms & Conditions explain the rules for using simprob (“simprob,” “the service,” “we,” “us,” or “our”). By creating an account, maintaining an active subscription, or using the service, you agree to these Terms.
The service provides daily drug line hotline information by email and text message. The service also allows you to log in and view recordings that the service has delivered to you.
The service is responsible for performing the service described in these Terms. Your probation compliance, probation conditions, testing requirements, reporting requirements, deadlines, and all other obligations imposed on you remain your responsibility.
1. Required Information
To use the service, you must provide and maintain:
(a) an active Stripe subscription;
(b) a valid email address capable of receiving service messages;
(c) a valid phone number capable of receiving text messages, MMS messages, SMS messages, or similar mobile messages;
(d) any other information reasonably necessary for the service to deliver the daily drug line hotline information you requested.
Your email address and phone number are required because they are the delivery destinations used to perform the service.
If your email address, phone number, subscription, or account information is inaccurate, expired, inaccessible, disabled, blocked, filtered, or no longer controlled by you, the service may be unable to perform as expected.
2. Stripe Subscription Required
The service requires an active Stripe subscription.
Billing, payment methods, payment card information, subscription status, invoices, receipts, cancellations, and payment updates are handled through Stripe.
The service does not collect, store, or process your payment card details. The service stores only the Stripe identifier needed to connect your account to your Stripe billing record and perform Stripe API lookups.
If your Stripe subscription is inactive, canceled, unpaid, expired, disputed, refunded, or otherwise not in good standing, we may suspend or cancel your access to the service.
3. What the Service Provides
The service provides the following:
(a) daily delivery of drug line hotline information by email;
(b) daily delivery of drug line hotline information by text message, MMS message, SMS message, or similar mobile message;
(c) access to your account so you may view recordings that the service has delivered to you;
(d) reasonable support related to your account and the delivery of service messages.
The service is a delivery and access tool. It is not a probation officer, court, testing facility, treatment provider, attorney, compliance authority, or legal representative. We provide your probation office the same information we provide you for reconciliation purposes.
4. Probation Office Access for Dispute Reconciliation
If supported by your account or participating probation office, the service may make limited delivery records available to the applicable probation office for reconciliation of disputes.
These records may include information showing what daily drug line hotline information was delivered to you, when it was delivered, and the related recording or delivery history made available through the service.
This access is provided only for reconciliation, verification, and dispute-resolution purposes. It does not change your responsibility to satisfy your probation conditions, testing requirements, reporting requirements, deadlines, or other obligations.
The service does not make compliance decisions for the probation office and does not guarantee that any probation office, court, testing provider, or other authority will consider you compliant.
5. Email and Text Message Delivery
The service sends daily drug line hotline information to the email address and phone number associated with your account.
You are responsible for making sure your email address and phone number are current, accurate, active, accessible, and able to receive messages.
The service is responsible for making reasonable efforts to send the daily drug line hotline information through the delivery methods supported by the service.
You remain responsible for receiving, opening, reading, understanding, verifying, and acting on the information.
The service does not guarantee that:
(a) your phone is powered on;
(b) your phone has service;
(c) your email account is accessible;
(d) your inbox has available space;
(e) your messages are not blocked, delayed, filtered, hidden, silenced, quarantined, or marked as spam;
(f) your carrier, email provider, device, application, operating system, or notification settings will successfully present the message to you;
(g) you will read or act on any message sent by the service.
6. Account Access and Delivered Recordings
The service allows you to log in and view recordings that have been delivered to your account.
This access is provided so you can review delivery history and recordings made available through the service.
You are responsible for maintaining access to your account and reviewing your delivered information when needed.
The availability of delivered recordings does not change your responsibility to satisfy your probation conditions, testing requirements, reporting requirements, deadlines, or other obligations.
7. Probation Compliance Is Your Responsibility
You are solely responsible for fulfilling the terms of compliance required by your probation conditions.
This includes, without limitation, knowing your testing requirements, knowing your reporting requirements, checking whether you are required to test, appearing when required, testing when required, meeting deadlines, contacting the appropriate authority when necessary, and satisfying every obligation imposed by your court, probation officer, testing provider, treatment provider, program, or other responsible authority.
The service does not perform your compliance obligations for you.
The service does not report for you, appear for you, test for you, check in for you, contact your probation officer for you, contact a court for you, contact a testing facility for you, or determine whether you are compliant.
The service sends daily drug line hotline information by email and text message and provides access to delivered recordings. That is the service boundary.
Your compliance remains your responsibility even if:
(a) a message is delayed;
(b) a message is not received;
(c) your phone is unavailable;
(d) your email is unavailable;
(e) your carrier blocks or delays a message;
(f) your email provider blocks, filters, or delays a message;
(g) your device settings prevent a notification;
(h) you do not read the message;
(i) you misunderstand the message;
(j) you fail to verify the information independently when needed;
(k) the service is suspended, canceled, interrupted, or unavailable.
No message from the service should be treated as a substitute for your own verification, judgment, or compliance obligations.
8. Responsibility Accepted by the Service
The service accepts responsibility for performing the service described in these Terms.
If the service fails to send a required service message because of a verified problem with our system, and the failure was not caused by your phone, your email, your carrier, your email provider, your device, your settings, your account status, your Stripe subscription, or inaccurate information provided by you, the service will provide two additional weeks of service time as your remedy.
This service-time credit is the full remedy for a verified failure by our system to send a required service message.
The service does not accept responsibility for probation consequences, missed tests, missed deadlines, sanctions, penalties, court consequences, employment consequences, treatment consequences, financial losses, or other outcomes beyond the service-time credit described in this section.
9. No Legal, Court, Probation, or Professional Advice
The service does not provide legal advice, court advice, probation advice, medical advice, treatment advice, employment advice, or professional advice of any kind.
Information sent by the service is provided for your convenience and use. You are responsible for deciding what the information means for you and what action you are required to take.
If you have questions about your legal obligations, probation requirements, court orders, treatment obligations, employment requirements, testing requirements, reporting duties, or compliance responsibilities, you should contact the appropriate authority, professional, attorney, probation officer, program administrator, employer, testing provider, treatment provider, or other responsible party.
10. Account Suspension or Cancellation by the Service
We reserve the right to suspend, restrict, or cancel your service if:
(a) your Stripe subscription is inactive, unpaid, canceled, disputed, refunded, expired, or otherwise not in good standing;
(b) your email address or phone number is invalid, unreachable, abusive, fraudulent, or no longer usable for the service;
(c) you misuse the service;
(d) you provide false, inaccurate, incomplete, or misleading information;
(e) you attempt to interfere with, disrupt, abuse, reverse engineer, or compromise the service;
(f) we are required to do so by law, legal process, provider policy, carrier rule, payment processor rule, or service provider requirement;
(g) continuing to provide the service would create a legal, security, operational, financial, or reputational risk;
(h) the service is discontinued or materially changed.
Suspension or cancellation may prevent future messages from being sent. You remain responsible for your probation conditions and compliance obligations even if your service is suspended, restricted, canceled, delayed, or unavailable.
11. Cancellation by You
You may cancel your service according to the cancellation method made available through Stripe or through your account.
Cancellation stops future service after the applicable cancellation date or subscription period, depending on how Stripe processes the cancellation.
You remain responsible for all probation conditions, testing requirements, reporting requirements, deadlines, and other obligations that apply to you after cancellation.
Canceling the service does not transfer responsibility for compliance to simprob or the service.
12. Data Deletion Requests
You may request deletion of your personal information by emailing:
privacy@simprob.com
We may need to verify your identity before completing a deletion request.
We may retain limited information where reasonably necessary for Stripe account connection, accounting, legal compliance, dispute resolution, fraud prevention, security, enforcement of these Terms, or other lawful operational requirements.
Deleting required account information may prevent the service from operating.
13. Service Availability
We make reasonable efforts to keep the service available and functioning.
The service may be unavailable, delayed, interrupted, degraded, or limited because of maintenance, technical issues, third-party provider issues, internet failures, carrier delays, email provider delays, payment processor issues, security events, legal requirements, or other causes outside our control.
Except for the two-week service-time credit described in Section 8 for verified failures caused by our system, the service is not responsible for any missed obligation, missed deadline, failed compliance, penalty, sanction, consequence, loss, or damage caused by service interruption, delivery delay, inaccessible email, inaccessible phone service, third-party provider failure, or your failure to verify and act on information independently.
14. Third-Party Providers
The service may rely on third-party providers to perform necessary functions, including Stripe for billing and payment management, and providers for email delivery, text message delivery, hosting, security, or similar service operations.
These providers are used only as necessary to operate the service. They do not change your responsibility to maintain an active subscription, maintain accurate contact information, receive messages, review delivered recordings, verify information, and satisfy your own probation conditions and compliance obligations.
15. Acceptable Use
You may not use the service to:
(a) violate any law or regulation;
(b) harass, threaten, abuse, defraud, or harm any person;
(c) interfere with or disrupt the service;
(d) attempt to gain unauthorized access to any account, system, data, or infrastructure;
(e) submit false, misleading, fraudulent, or unauthorized information;
(f) use the service in a way that creates unreasonable operational, legal, security, or financial risk.
We may suspend or cancel service for misuse.
16. Limitation of Responsibility
To the fullest extent permitted by law, the service is not responsible for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including missed deadlines, failed compliance, penalties, sanctions, lost opportunities, lost income, or other consequences arising from your use of, reliance on, inability to access, or failure to act on information sent by the service.
The service is provided to send daily drug line hotline information by email and text message and to provide access to delivered recordings. It does not guarantee your compliance, your receipt of a message, your review of a message, your understanding of a message, your action after receiving a message, or any outcome related to your probation conditions.
The maximum remedy for a verified failure caused by our system to send a required service message is two additional weeks of service time, as described in Section 8.
17. No Guarantee of Outcome
The service does not guarantee any legal, probation, court, employment, treatment, testing, reporting, compliance, or personal outcome.
The service does not guarantee that any authority, court, probation officer, program, employer, treatment provider, testing facility, or other third party will consider you compliant.
Your compliance remains your responsibility.
18. Changes to These Terms
We may update these Terms from time to time.
If we make material changes, we will provide reasonable notice through this site or another appropriate method.
The updated version will be identified by its effective date. Continued use of the service after changes become effective means you accept the updated Terms.
19. Contact
simprob
32 N Gould St
Ste R
Sheridan, WY 82801
privacy@simprob.com
(800) 555-0199